Privacy Policy

Last updated: April 2025

ilo ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect information when you use our website (heyilo.com) and the ilo widget ("Service").

1. Who we are

ilo is based in the EU (Germany) and operates without a formal legal entity at this time. For any privacy-related questions or concerns, you can reach out using the contact information shown on our website.

2. Data We Collect

From users of heyilo.com:

• Email address when you create an account. We do not use this for marketing unless you explicitly opt in.
• Cookies for authentication and analytics (via Google Analytics).
• Consent preferences, managed via Usercentrics.

From users of the ilo widget:

• We do not store chat data. Inputs are sent directly to AI agents for real-time responses.
• We use local storage and a cookie backup to maintain chat history in the browser.

3. How We Use Data

• To create and manage accounts for heyilo.com.
• To provide core functionality like authentication and configuration for your chatbots.
• To analyze website usage and improve our site.

We do not use data from end users interacting with the ilo widget for analytics or profiling.

4. Third-Party Services

We use trusted third-party services to support our application, including services for:

• Authentication and user management
• Email delivery
• Hosting and performance optimization
• Payment processing
• Analytics and consent management
• AI-assisted features

These providers may process limited personal data on our behalf, solely to perform these services.

5. Cookies and Local Storage

• Keep users signed in
• Track analytics on heyilo.com
• Maintain chat history in the widget for a smoother experience

You can manage cookie preferences via the consent banner provided by Usercentrics.

6. Your Rights

If you're located in the EU or similar jurisdictions, you have the right to:

• Access your data
• Request correction or deletion
• Withdraw consent at any time

You can delete your account and all associated data through your account settings.

7. Data Retention

We retain account data for as long as your ilo account is active. Widget interactions are not stored on our servers.

8. Updates

We may update this policy from time to time. Significant changes will be communicated via our site or by email.

Thanks for trusting ilo. Reach out through our website if you have any questions or concerns.